Connected Through Change
Navigating the Challenges of the Remote Call Centre
In this webinar brought to you by QStory and Upland Customer Experience Management (CXM), we will focus on the challenges facing call centres during the COVID-19 lockdown and the importance of listening to, supporting, and acting on the feedback of your remote employees and customers. We will cover some of the ways call centres are transitioning to remote workforces and recommendations for organisations to manage a remote feedback strategy.
Watch the recording right now!