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Arti helps you make those critical management decisions which ensure your contact centre runs smoothly throughout the day. Think of it as your private F1 technical team constantly monitoring and adjusting the performance whilst you’re racing. This is real Real-Time management.
Intraday Management delievers quantifiable benefits. As Aberdeen Group, the independent research group found, intraday management users have a 37% greater year-on-year increase in customer satisfaction scores, in comparison to their peers. (Source: The Strategic Value of Intraday Management in the Contact Centre, Aberdeen Group, July 2013).