Current Workforce Mangament solutions (WFM) are a very productive tool in contact centres. But many contact centres are still feeling the pain of lower productivity performance than the business requires.
The next major step-up in productivity for contact centres is the implementation of Intraday Automation - adapting the daily scheduling automatically.
The 6 Benefits of Intraday Automation
- Proactive View of the day
- Seize Quiet Time
- Automatic Schedule Adherence
- Agent Empowerment
- Achieve Training Objectives
- Automative Reporting