WhyDetector^TM Will Improve Your Contact Centre's Performance

Learn More About QStory's WhyDetector^TM

Resource planners spend huge amounts of time searching and formatting data to explain ‘What happened?’, ‘What’s happening now?’ and ‘What should we do?’. Answering these questions is critical. Wasting time wrestling with databases, spreadsheets and reporting tools isn’t.

QStory’s WhyDetector is a fully automatic analyst. It interprets contact centre performance data, answering these questions instantly 24/7. It tells planners, managers and team leaders precisely what’s happening, and why, in clear concise language. 

1. Virtually eliminate time spent downloading, analysing and formatting data.
2. Improve the planners' insight into their WFM queues.
3. Reduce the volume of information needed to explain why things have happened.
4. Eliminate "blame games" and finger pointing in performance meetings.
5. Ensure all teams have access to and work with the same data. 
6. Get non-technical people to rapidly up-skill.

If you want to find out how QStory's WhyDetector could help your contact centre to lock-in the benefits above, fill in the form to the right. We'll show you for free.